FAQS
MiMiclubs FREQUENTLY ASKED QUESTIONS COVID-19 UPDATE
What Shipping Methods Are Available?
OUR TOP PRIORITY IS THE HEALTH AND SAFETY OF OUR EMPLOYEES AND CUSTOMERS, SO WE COMPLETELY REDESIGNED OUR PRODUCTION AND FULFILLMENT CENTER TO COMPLY WITH STATE RECOMMENDED SOCIAL DISTANCING AND PPE GUIDELINES.
How do I place an Order?
What does this mean for you? Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order. You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING AS WE WORK THROUGH THIS TOGETHER.
Thank you so much for your support!*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
RETURNS & REFUNDS
ORDER ISSUES HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?
For customer service inquiries only, please email helpcenter@mimiclubs.com. Our Customer Service team is available M-F 8am - 5pm pst. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH? ORDER CONFIRMATION EMAILS MAY BE DELAYED
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team helpcenter@mimiclubs.com if you have not received your confirmation email after 24 hours of your purchase.
RETURNS & REFUNDS
DELIVERY
WHEN WILL MY PACKAGE BE DELIVERED?
Ship from Global（1-3 days for processing) ECONOMIC SHIPPING Estimated to be delivered on 03/04/2021 - 07/04/2021. US$4.40—spend below US$17.58 US$2.20—spend over US$17.58 but below US$39.57 Free - orders over US$39.57 EXPRESS SHIPPING Estimated to be delivered on 29/03/2021 - 04/04/2021. US$12.90 Free - orders over US$129.00
I AM AN INTERNATIONAL CUSTOMER; DO I HAVE TO PAY CUSTOMS AND TAXES?
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by mimiclubs.com.Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. COVID-19 UPDATE Due to government regulations, we have been asked to place a temporary hold on shipments to the following countries: Algeria Angola Antigua & Barbuda Bahamas Bangladesh Belize Benin Brunei Burkina Faso Cambodia Cameroon Chile China (Anhui Province, Heilongjiang Province, Henan Province, Hubei Province, Inner Mongolia Province, Liaoning Province, Shanxi Province, Sichuan Province, the Xinjiang Uygur Autonomous Region) Costa Rica Faroe Islands Gambia Ghana Haiti Iraq Israel Jordan Kazakhstan Kuwait Kyrgyzstan Laos Latvia Liberia Mauritania Mongolia Montenegro Mozambique Nicaragua Niger Pakistan Panama Papua New Guinea Peru Samoa Senegal Sierra Leone Solomon Islands St. Kitts & Nevis St. Marten Suriname Tajikistan Tanzania Timor-Leste Tonga Tunisia Turks & Caicos Uganda Vanuatu Venezuela We are dedicated to ensuring the safety of our customers and are eagerly awaiting approval to return service to your area.
ARE MIMICLUBS PRODUCTS SOLD AT ANY OTHER RETAILERS? mimiclubs is sold at LED MASK . HOW DO I FIND OUT ABOUT UPCOMING LAUNCHES AND RESTOCKS? New product and restock information will always be posted on the Kim Kardashian official app and on our official Instagram account @mimiclubs IS THERE A LIMIT TO HOW MUCH I CAN BUY? Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction. CAN I RESERVE ITEMS BY ADDING THEM TO MY CART? All products on mimiclubs.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.